Business Services Sector

Sector teams shaping a better future

Business Process Enabling South Africa (BPESA)


To shape a better future for the Business Services Industry.

Portfolio of Improvement Initiatives:

  • Addressing scarce and critical skills
  • The implementation of a future skills learning platform
  • Implementing programmes to accelerate the training and employment of youth into first time jobs in digital ICT and BPO roles

The Business Services sector is not associated with the production of any tangible commodity, but its output is no less significant to economic life.  The South African services sector contributes hugely to the GDP, and is a major driver of economic growth, both directly and indirectly. 

Business Services Image

The Chamber supports local area and sector development by providing the following:

1. Enterprise development - increasing awareness of opportunities for learning, development and links to expertise.

2. Networking events - enabling members to connect with new customers, suppliers, experts and decision-makers.

3. Support sector associations to strengthen their cluster facilitation capabilities.

4. Strengthening of dialogue with the public sector - towards more effective public investment, smarter service delivery, procurement efficacy and to stop doing what the private sector can do with greater efficacy.

Related Links:

The Western Cape Government – Economic Sector Support

WESGRO – Provincial Agency for Sector Support in the Western Cape



Business services comprise the fabric of economic life, particularly in the era of pervasive digitisation, social media, and other online tools.

In the second half of 2021, business services and real estate recorded the largest percentage increase in SA business turnover.  

The Western Cape is evolving into a global business services hub, with Cape Town at the epicentre of recent growth, thanks to its advantageous infrastructure, available talent, robust property market, and quality of life. The Province is home to multiple top law firms, asset managers, insurance brokers, and other service providers.

This sector is dynamic and constantly striving to reduce output costs and streamline efficiencies, thereby providing customers with a quality cost-effective service. Business activity is shaped by a broad variety of factors, most of them external, such as digitisation, the standard of living, customer behaviour and availability of self-help tools. These dictate the rate and speed at which business services are called-upon and delivered.

We welcome you to engage with us to improve the Business Services Sector.





Partner Information



Chairperson: Loyiso Ngqwemla



CEO: Reshni Singh 

Chairperson: Zain Patel 


Cape BPO

CEO: Clayton Williams


exporters club WC

CEO: Jannie Strydom 

Chairperson: Terry Gale



Chairperson: Angus Bowmaker-Falconer



Chairperson: Marc de Maudave Bestel 


plein chamber

CEO & Chairman: Sean Achim 



Provincial Manager: Alex T Qunta 

Chairperson: Xoliswa Daku 

Sponsor information


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May 30, 2024 | 08:30 AM - 10:30 AM
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