Fostering external relationships with stakeholders of the entity, including investors, government and industry, the board of directors, and the general public. This is not related to customer management.
| 12.0 | Manage External Relationships | |||||
| 12.1 | Build investor relationships | |||||
| 12.1.1 | Plan, build, and manage lender relations | |||||
| 12.1.2 | Plan, build, and manage analyst relations | |||||
| 12.1.3 | Communicate with shareholders | |||||
| 12.2 | Manage government and industry relationships | |||||
| 12.2.1 | Manage government relations | |||||
| 12.2.1.1 | Assess relationships | |||||
| 12.2.1.2 | Appoint responsible executives | |||||
| 12.2.1.3 | Monitor relationships | |||||
| 12.2.1.4 | Receive input from internal advisors | |||||
| 12.2.1.5 | Receive input from external advisors | |||||
| 12.2.1.6 | Liaise with authorities | |||||
| 12.2.2 | Manage relations with quasi-government bodies | |||||
| 12.2.2.1 | Establish relationships with agencies | |||||
| 12.2.2.2 | Respond to audit inquiries | |||||
| 12.2.2.3 | Maintain documentation of contacts | |||||
| 12.2.2.4 | Plan and manage meetings | |||||
| 12.2.3 | Manage relations with trade or industry groups | |||||
| 12.2.3.1 | Evaluate the requirements for strategic relationships | |||||
| 12.2.3.2 | Monitor the success of the partnerships | |||||
| 12.2.3.3 | Extend or change the relationships | |||||
| 12.2.4 | Manage lobby activities | |||||
| 12.3 | Manage relations with board of directors | |||||
| 12.3.1 | Report financial results | |||||
| 12.3.2 | Report audit findings | |||||
| 12.4 | Manage legal and ethical issues | |||||
| 12.4.1 | Create ethics policies | |||||
| 12.4.2 | Manage corporate governance policies | |||||
| 12.4.3 | Develop and perform preventive law programs | |||||
| 12.4.4 | Ensure compliance | |||||
| 12.4.4.1 | Plan and initiate compliance program | |||||
| 12.4.4.2 | Execute compliance program | |||||
| 12.4.5 | Manage outside counsel | |||||
| 12.4.5.1 | Assess problem and determine work requirements | |||||
| 12.4.5.2 | Engage/Retain outside counsel if necessary | |||||
| 12.4.5.3 | Receive strategy/budget | |||||
| 12.4.5.4 | Receive work product and manage/monitor case and work performed | |||||
| 12.4.5.5 | Process payment for legal services | |||||
| 12.4.5.6 | Track legal activity/performance | |||||
| 12.4.6 | Protect intellectual property | |||||
| 12.4.6.1 | Manage copyrights, patents, and trademarks | |||||
| 12.4.6.2 | Maintain intellectual property rights and restrictions | |||||
| 12.4.6.3 | Administer licensing terms | |||||
| 12.4.6.4 | Administer options | |||||
| 12.4.7 | Resolve disputes and litigations | |||||
| 12.4.8 | Provide legal advice/counseling | |||||
| 12.4.9 | Negotiate and document agreements/contracts | |||||
| 12.5 | Manage public relations program | |||||
| 12.5.1 | Manage community relations | |||||
| 12.5.2 | Manage media relations | |||||
| 12.5.3 | Promote political stability | |||||
| 12.5.4 | Create press releases | |||||
| 12.5.5 | Issue press releases | |||||
Process and performance improvement, helps organizations adapt to rapidly changing environments, build new and better ways to work, and succeed in a competitive marketplace. With a focus on productivity, knowledge management, benchmarking, and quality improvement initiatives, organisations such as the APQC works with its member organizations to identify best practices; discover effective methods of improvement; broadly disseminate findings; and connect individuals with one another and the knowledge, training, and tools they need to succeed.
This APQC Process Classification Framework® (“PCF”) is an open standard developed by APQC, a nonprofit that promotes benchmarking and best practices worldwide. The PCF is intended to facilitate organizational improvement through process management and benchmarking, regardless of industry, size, or geography. To download the full PCF or industry-specific versions of the PCF, as well as associated measures and benchmarking, please visit www.apqc.org/pcf.
