2 - Develop and Manage Products and Services

Detailing practices and procedures related to the concept of developing and managing products and services. These are reflected in the process groups Govern and manage product/service development program, Generate and define new product/service ideas, and Develop products and services.

2	Develop and Manage Products and Services
2.1		Govern and manage product/service development program
2.1.1			Manage product and service portfolio
2.1.1.1				Evaluate performance of existing products/services against market opportunities
2.1.1.2				Confirm alignment of product/service concepts with business strategy
2.1.1.3				Prioritize and select new product/service concepts
2.1.1.4				Plan and develop cost and quality targets
2.1.1.5				Specify development timing targets
2.1.1.6				Plan for product/service offering modifications
2.1.2			Manage product and service life cycle
2.1.2.1				Develop plan for new product/service development and introduction/launch
2.1.2.2				Introduce new products/services
2.1.2.3				Retire outdated products/services
2.1.2.4				Identify and refine performance indicators
2.1.2.5				Conduct post launch review
2.1.2.5.1					Carry out post launch analytics to test the acceptability in the market
2.1.2.5.2					Review market performance
2.1.2.5.3					Review effectiveness of supply chain and distribution network
2.1.2.5.4					Apply data and analytics to review supply chain methodologies
2.1.2.5.5					Review quality and performance of the product/service
2.1.2.5.6					Conduct financial review
2.1.2.5.7					Conduct new product development process assessment
2.1.3			Manage patents, copyrights, and regulatory requirements
2.1.3.1				Conduct mandatory and elective reviews
2.1.3.2				Review infringement of patents and copyrights
2.1.3.3				Determine patent and copyright needs
2.1.3.4				Define product technical documentation management requirements
2.1.3.5				Manage regulatory requirements
2.1.3.5.1					Train employees on appropriate regulatory requirements
2.1.3.5.2					Maintain records for regulatory agencies
2.1.3.5.3					Manage regulatory submission life cycle
2.1.4			Manage product and service master data
2.1.4.1				Manage materials master lists
2.1.4.2				Manage bills of material
2.1.4.3				Manage routings
2.1.4.4				Manage specifications
2.1.4.5				Manage drawings
2.1.4.6				Manage product/material classification
2.1.4.7				Develop and maintain quality/inspection documents
2.1.4.8				Maintain process specification data
2.1.4.9				Manage traceability data
2.1.4.10				Review and approve data access requests

2.2		Generate and define new product/service ideas
2.2.1			Perform discovery research
2.2.1.1				Identify new technologies
2.2.1.2				Develop new technologies
2.2.1.3				Assess feasibility of integrating new leading technologies into product/service concepts
2.2.2			Generate new product/service concepts
2.2.2.1				Gather new product/service ideas and requirements
2.2.2.2				Analyze new product/service ideas and requirements
2.2.2.3				Evaluate new product/service inputs and requirements
2.2.2.4				Formulate new product/service concepts
2.2.2.5				Identify potential improvements to existing products and services
2.2.3			Define product/service development requirements
2.2.3.1				Define product/service requirements
2.2.3.1.1					Define basic functional requirements
2.2.3.1.2					Derive interoperability requirements for products and services
2.2.3.1.3					Derive safety requirements for products and services
2.2.3.1.4					Derive security requirements for products and services
2.2.3.1.5					Derive regulatory compliance requirements
2.2.3.1.6					Derive requirements from industry standards
2.2.3.1.7					Develop user experience requirements
2.2.3.1.8					Derive ‘services-as-a-product’ offering
2.2.3.2				Define post launch support model
2.2.3.3				Identify product/service bundling opportunities

2.3		Develop products and services
2.3.1			Design and prototype products and services
2.3.1.1				Assign resources to product/service project
2.3.1.1.1					Identify requirements for product/service design/development partners
2.3.1.2				Prepare high-level business case and technical assessment
2.3.1.3				Develop product/service design specifications
2.3.1.4				Develop user experience design specifications
2.3.1.5				Provide warranty-related recommendations
2.3.1.6				Document design specifications
2.3.1.7				Conduct mandatory and elective external reviews
2.3.1.8				Design products/services
2.3.1.8.1					Design for manufacturing
2.3.1.8.2					Design for product servicing
2.3.1.8.3					Design for re-manufacturing
2.3.1.8.4					Review product troubleshooting methodology
2.3.1.8.5					Design and manage product data, design, and bill of materials
2.3.1.8.6					Design for product upgrades
2.3.1.9				Build prototypes/proof of concepts
2.3.1.10				Develop and test prototype production and/or service delivery process
2.3.1.11				Eliminate quality and reliability problems
2.3.1.12				Conduct in-house product/service testing and evaluate feasibility
2.3.1.13				Identify design/development performance indicators
2.3.1.14				Collaborate on design with suppliers and external partners
2.3.2			Test market for new or revised products and services
2.3.2.1				Prepare detailed market study
2.3.2.2				Conduct customer tests and interviews
2.3.2.3				Finalize product/service characteristics and business cases
2.3.2.4				Finalize technical requirements
2.3.3			Prepare for production/service delivery
2.3.3.1				Design and obtain necessary capabilities/materials and equipment
2.3.3.2				Identify requirements for changes to manufacturing/delivery processes
2.3.3.3				Request engineering/process change
2.3.3.4				Install and validate production/service delivery process
2.3.3.4.1					Monitor initial production runs
2.3.3.5				Validate launch procedures

Process and performance improvement, helps organizations adapt to rapidly changing environments, build new and better ways to work, and succeed in a competitive marketplace. With a focus on productivity, knowledge management, benchmarking, and quality improvement initiatives, organisations such as the APQC works with its member organizations to identify best practices; discover effective methods of improvement; broadly disseminate findings; and connect individuals with one another and the knowledge, training, and tools they need to succeed.

This APQC Process Classification Framework® (“PCF”) is an open standard developed by APQC, a nonprofit that promotes benchmarking and best practices worldwide. The PCF is intended to facilitate organizational improvement through process management and benchmarking, regardless of industry, size, or geography. To download the full PCF or industry-specific versions of the PCF, as well as associated measures and benchmarking, please visit www.apqc.org/pcf.

2 - Develop and Manage Products and Services

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