The Business Services sector is not associated with the production of any tangible commodity, but its output is no less significant to economic life. The South African services sector contributes hugely to the GDP, and is a major driver of economic growth, both directly and indirectly.
The Chamber supports local area and sector development by providing the following:
1. Enterprise development - increasing awareness of opportunities for learning, development and links to expertise.
2. Networking events - enabling members to connect with new customers, suppliers, experts and decision-makers.
3. Support sector associations to strengthen their cluster facilitation capabilities.
4. Strengthening of dialogue with the public sector - towards more effective public investment, smarter service delivery, procurement efficacy and to stop doing what the private sector can do with greater efficacy.
Related Links:
The Western Cape Government – Economic Sector Support
WESGRO – Provincial Agency for Sector Support in the Western Cape
Provincial Economic Review and Outlook 2023
Municipal Economic Review and Outlook 2023/24
A Guide to the dtic Incentive Schemes 2023/24
South Africa's Global Business Services market is well-established, supported by world-class infrastructure. Growing at 22% annually, it attracts international investments in sectors like technology, financial services, and healthcare, creating quality jobs. Operating costs are 50-60% lower than in England and Australia, with key incentives bringing them in line with costs in India.
South Africa continues to earn global recognition in the sector.
Cape Town is one of the key hubs for Global Business Services (GBS) operations in South Africa, contributing significantly to the sector's employment. The city has developed a strong GBS ecosystem alongside Johannesburg and Durban.
The top clusters are based in CBD, Century City, Southern suburbs, Bellville with a concentration of a talent pool from areas such as Mitchell’s Plain, Northern suburbs, Athlone, Khayelitsha, Gugulethu, Bonteheuwel and Kensington.
Investment opportunities in the sector include:
• Establishment of call centres
• Back-office processing facilities
• Provision of shared corporate services
• Enterprise solutions like fleet and asset management
• Legal process outsourcing
• Industry shift towards omni-channel service delivery
• Analytics services leveraging South Africa's skills, including root cause analysis, predictive analytics, and digital investment platforms.
Source: © Department of Trade, Industry and Competition, September 2022
We welcome you to engage with us to improve the Business Services Sector.
