Human dialogue is both a blessing and a curse

When we understand each other we can work wonders, and harness almost unlimited potential. 

But when we misunderstand each other the mess up can be equally spectacular. 

Ongoing tension within the Western Cape taxi industry illustrates the important role of dialogue in resolving protracted problems affecting society. Last month two rival taxi associations reached an agreement over routes between Somerset West, Mfuleni and Khayelitsha. By airing their grievances the taxi stakeholders put a stop to weeks of strife that saw eight taxi operators killed. 

One can’t help wondering if these lives might have been spared if the meeting had taken place sooner. 

There’s no guarantee that the current truce will hold, but the apparent willingness to resolve differences amicably rather than through violence is encouraging. 

The Cape Chamber is actively trying to help the taxi industry fulfil its vital role in a rejuvenated public transport system. A compliant and economically sustainable taxi industry would be a huge boon for regional economic development. 

However the only way to reform the current system is through open and honest dialogue that will foster trust between multiple stakeholders. The process can be painstaking, but it is essential. 

In the same way that negotiation famously helped melt barriers between South African political rivals at the dawn of democracy, the same holds true for sector challenges that can be overcome when people find common ground. 

As the Cape Chamber we are proud of our role as facilitator; we create the necessary forums and platforms to let meaningful dialogue work its magic. In this way we dispel doubts about our potential for positive change. 

John Lawson
CEO of the Cape Chamber of Commerce and Industry