Chamber Assist

Chamber Assist Logo

The Cape Chamber of Commerce & Industry has represented the interest of business since 1804. The Automobile Association of South Africa has been a trusted household name for 90 years. Together, they provide you with the unique Chamber Assist service for your new vehicle.

 

ProductService Offering

AA road patrols/ yellow vans and battery service vans

 

This service is available 24 hours a day, 7 days a week and
365 days a year. The primary objective of the AA’s road patrol and hybrid van fleet is to effect on-the-spot mobility at the roadside. 95% of vehicles are mobilised at the side of the road. The service is available in the major metropolitan areas of Gauteng (Johannesburg & Pretoria), Vaal Triangle, Cape Town, Durban, East London, Port Elizabeth, Polokwane, Rus- tenburg and Nelspruit.

The services include:
-    Change of a flat tyre
-    Out of fuel provision to a maximum of 10 litres
-    Jump-start
-    Mobile battery replacements – Battery cost for customer’s account
-    Key lockout service
-    Minor roadside running repairs, including electrical, coil, im- mobilizer, battery related breakdowns
 

Locksmith Services

This service is available 24 hours a day, 7 days a week and
365 days a year. In the event that an AA Road Patrol is una- ble to open a vehicle to retrieve the keys, or should the inci- dent have occurred outside of an AA Road Patrol operating area, the AA will dispatch an AA Accredited Locksmith service provider to the incident scene to open the vehicle.

The AA will cover up to R385 (excl. VAT) of locksmith costs. (Keys lost; stolen; Ignition damaged; locks damaged due to attempted theft will be considered insurable risk and the cost for the locksmith or towing will be for the clients insurance or clients account).
 

AA tow contractors – mechanical and electrical breakdowns

This service is available 24 hours a day, 7 days a week
and 365 days a year. The primary objective of the AA’s ac- credited tow contractor fleet is to tow the vehicle to the closest Mercedes dealer to the breakdown scene. Should the dealership or place of repair be closed overnight (weekdays), or on a weekend or public holiday, the AA will tow the vehicle either to an AA depot, if an AA tow-truck is used, or if an appointed contractor is used, to the contractors safe yard for overnight storage. Once the dealership is open, the AA will tow the vehicle to the dealership.

Overnight Storage – 1st night free (week nights) Weekend Storage - Free
Public Holiday Storage – Free

This service is available throughout South Africa, Lesotho and Swaziland
 

Emergency medical access services

The AA provides 24-hour AA Mayday emergency medical
access services for unforeseen medical emergencies that occur in the car, at home, at work or on holiday. The AA  will arrange for emergency medical transportation but the cost will be for the client’s medical aid to cover. Spouse and children can also be assisted and the service is available in South Africa, Swaziland and Lesotho.

The service includes: emergency evacuation and transfer  to the most suitable medical facility, Relocation after treat- ment, liaison with next of kin to keep them informed, travel- ling companions for stranded minors (motor vehicle colli- sions), telephonic medical and travel advice, rape crisis
helpline.
 

Stand By You

The objective of the roadside security response service is
to provide roadside security to customers who require roadside assistance. This will consist of an armed Security response officer at the incident scene, to secure the scene and wait with the customer until the AA technical service arrives. The service is available in the major metropolitan
areas of South Africa.
 

AA Armed

Response

AA Armed Response provides you and your loved ones with a
peace of mind that comes with knowing the AA is looking after you by delivering Private Security on call anywhere anytime. With a network of over 160 partners all you need to do is press the AA armed response button on the app and the AA agent will dispatch the closest service provider to your location. You do not need to own a vehicle to subscribe, the service is available to you whether you are at home, out shopping, going for a run/walk, cycling or commuting. You can also use the app in the fight against women abuse.
 

Pothole Assist

Our added value for Pothole Services helps you recover 100% of
your repair costs by handling your claim against the relevant road authority. With this service you get the full compensation you’re due for damage to your tyres, rims, mag wheels or car itself, sav- ing you thousands of rand’s in repair costs. We take care of the administrative and legal details so that the claims process is quick.


Terms:
All amounts payable to Chamber Assist shall, in the absence of agreement for this service, escalate with effect from each anniversary of the Effective Date being 1st November at CPI, provided that the AA shall be entitled, if it considers that such an increase renders it uneconomic to continue to render the Services, to terminate this agreement on three months' written notice. In addition to the escalations referred to above, should the cost to the AA of providing the Services increase at any time due to circumstances beyond the AA's control, the AA may request Chamber Assist to agree to an increase in the amount then payable. The circumstances include:
Labour increases, Contractor increases, Fuel & Maintenance costs and Operational Costs. Please note: Your Chamber Assist membership is subject to your membership to the Cape Chamber being current and paid up, which is also subject to your membership agreement.