The Supervisor – Workshop

The supervisor?s role is to meet management?s demands on one side and the team, colleagues, customers and union?s demands on the other side.r
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This practical workshops focuses on the necessity to empower teams through delegation and to communicate effectively through motivation, problem solving and conflict management skills.r
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Successful teams reflect successful leaders.r
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Learning outcomes:r
??????? The role and function of the supervisorr
??????? Types of leadershipr
??????? The delegation processr
??????? Problem solvingr
??????? Team communicationr
??????? Staying motivated and ahead of the gamer
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Course content:r
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Introducing the roler
??????? Understanding the role and function of the supervisorr
??????? The purpose of supervisionr
??????? Recognizing types and styles of leadershipr
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Procedural skillsr
??????? The process of delegationr
??????? Effective problem solving ? thinking solution not problemr
??????? Working to company standardsr
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Communication skillsr
??????? Active listening, assertiveness and constant feedbackr
??????? Dealing with criticism and isolationr
??????? Dealing with staff complexities and diversityr
??????? Problem solvingr
??????? Meeting customer expectationsr
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Team developmentsr
??????? Motivating teamsr
??????? Understanding team dynamics an character profilesr
??????? Team development and rotationsr
??????? Building team relationshipsr
??????? Taking ownership and responsibilityr
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Event organiser:?Helga Smit on 021 402 4300 or email helga@capechamber.co.zar
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Speaker profile:?VETTA Internationale (Pty) Ltd


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