Interpersonal Skills & Emotional Intelligence – Workshop

R1,950.00 incl. VAT

15 in stock

Interpersonal Skills & Emotional Intelligence – Workshop

R1,950.00 incl. VAT

Poor interpersonal skills can often damage an organisation in terms of lost business, impaired customer relationships and lack of co-ordination of internal processes.

This workshop delivers key concepts and techniques that can be immediately applied to maximize staff interpersonal skills to maintain a competitive advantage.

Course content:
Introduction to interpersonal skills
• Working together
• Technical and emotional competence
• Traditional assets
• Emotional capital
• Knowledge capital

Pull and moving-away style
• Questioning
• Listening
• Exploring
• Building on common ground

Behavioural types and charter profiling
• The role and behaviour
• Dealing with different character profiles

Push Styles
• Aggression
• Assertion
• Persuasion

Emotional Intelligence
• Emotion and the organisation
• Personal and social competencies
• Positive and negative thinking

Learning outcomes:
• The importance of working together
• Character profiling – how one sees one-self
• SWOT analysis
• EQ vs. IQ
• Dealing with different people
• Different styles of interpersonal skills – moving away and push style
• What is important to you?
• You and the organisation
• General life skills

Who should attend:
Suitable for all staff wanting enhanced interpersonal skills and emotional intelligence as well as great team cohesion.

Event organiser: Helga Smit – helga@capechamber.co.za

Speaker: Lionel Bourgeois – VETTA Internationale

Event Details

Date: 18/02/2020

Start time: 08:30

End time: 15:45

Venue: Cape Chamber of Commerce and Industry

Coordinates: 33°55'14.1"S 18°25'54.0"E

Phone: 021 402 4300

Email: helga@capechamber.co.za