Cape Chamber Central Chapter Coffee Club

Come and join your fellow members at our first coffee club event for 2018. The Coffee Club provides guests with the ideal opportunity to meet fellow members make valuable new connections and informally network while enjoying a delicious breakfast. You will get 1 minute to promote your company. Please bring your business cards. Prizes to […]

Operations Management – Workshop

This workshop is intended for all persons who need to develop, implement and evaluate an operational plan. It is ideal for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. COURSE […]

Call Centre Workshop

This workshop is intended for all people who works in the Call Centre-, Customer Service- and Sales Departments. It will equip delegates with the necessary skills like telephone etiquette, handling customer complaints, identify customer needs and closing sales. COURSE CONTENT: Communicate with customers • Answer the call and greet customer • Build rapport with customers […]

Janine Myburgh and Brett Herron experience first-hand the inhumanity of train commuting

Suburban trains are packed way beyond their capacity. The conditions are inhuman and much worse than I could possibly have imagined. Myself and Mr Brett Herron, the member of the City Council’s Mayoral Committee responsible for transport, boarded an early morning train at Kraaifontein station to gain first-hand experience of what train commuters suffer every […]

Customer Service Excellence – Workshop

This practical workshop will assist employees with all aspects of customer service and delivering an excellent service. COURSE CONTENT: Customer Service Excellence – Vision, Mission and Values – Difference between Customers & Clients – Client Expectations – How to “Wow” the Client – Suppliers and Supply Chain (Stores) – Importance of a Positive Attitude – […]