Authentic Telephone Etiquette – Workshop

An organisation’s staff members represent the company to the client/customer and the entire public over the telephone. What sort of impression and image are your staff members portraying to the outside world? Course objectives: To equip the delegates with the necessary skills and knowledge in order to enhance the professional image of the organisation. Course […]

Perfect your Telephone Etiquette – Workshop

An organisation’s staff members represent the company to the client/customer and the entire public over the telephone. What sort of impression and image are your staff members portraying to the outside world? Course objectives: To equip the delegates with the necessary skills and knowledge in order to enhance the professional image of the organisation. Course […]

Call Centre Workshop

This workshop is intended for all people who works in the Call Centre-, Customer Service- and Sales Departments. It will equip delegates with the necessary skills like telephone etiquette, handling customer complaints, identify customer needs and closing sales. COURSE CONTENT: Communicate with customers • Answer the call and greet customer • Build rapport with customers […]

Telephone Skills & Email Correspondence – Workshop

Talking on the telephone makes some people uncomfortable. This is made worse if they are using the phone for business purposes. A key to overcoming this discomfort is training on how to handle other telephonically. Developing these necessary skills helps with client relations, business cold-calling scenarios and general phone etiquette. This practical workshop will focus […]

Telephone Skills and E-mail Correspondence Workshop

Talking on the telephone makes some people uncomfortable. This is made worse if they’re using the phone for business purposes. A key to overcoming this discomfort is training on how to handle others telephonically. Developing these necessary skills helps with client relations, business cold-calling scenarios and general phone etiquette. This practical workshop will focus on […]