The Classic Customer Service – Workshop

Customer Service forms an integral part of every business and it happens in many different ways – from in-person to via the internet. Regardless of the method you use, having the necessary soft skills are crucial, as it is an important tool for building relationships. This practical workshop highlights the importance of working through company […]

Warehouse Management – Workshop

Businesses involved in warehousing goods often find challenges – form hiring competent delivery staff to optimising stock turn. Managing these factors can mean the difference between profit and loss for your business. This workshop focuses on the efficiency of handling the process of collection, management, storage and dispatch of goods in a warehouse environment. Course […]

The Heart of Sales – Workshop

Effective sales and customer service training is crucial for any business whether you are selling a product or rendering a service – before going out to call on customers or deal with them over the counter. The sales person should have an understanding of accepted sales techniques like relationship selling and consultative or value-added selling. […]

Networking with Ferose Oaten – “Treading where no woman has dared”

The Athlone and Cape Flats Chapter invites you to a business networking breakfast with Ferose Oaten. Speaker profile: Ferose Oaten is Managing Director of AVTS Roadworthy Stations and she is also the CEO of the South African branch of the German multinational testing, inspection and certification company TÜV SÜD. She was the winner of South […]

Conflict in the Workplace – Webinar

NOTE: THIS WEBINAR WILL BE BROADCASTED LIVE AT TWO DIFFERENT TIMES 2pm – 3pm OR 7pm – 8pm Conflict in the Workplace is unavoidable. This webinar will help you to recognise conflict, understand the nature of conflict and have tools to interact with conflict. The webinar will illustrate the main causes of conflict, how the […]