Call Centre Workshop

This workshop is intended for all people who works in the Call Centre-, Customer Service- and Sales Departments. It will equip delegates with the necessary skills like telephone etiquette, handling customer complaints, identify customer needs and closing sales. COURSE CONTENT: Communicate with customers • Answer the call and greet customer • Build rapport with customers […]

Cutting Edge Selling Skills – Workshop

Successful selling takes place, brain-to brain, not just face-to-face. Brain-savvy encounters make or break your business. 95% of decisions are made unconsciously. Sales professionals, who can read their clients’ signals and intelligently engage their motivational drivers, can build trust and close the deals. Through understanding compelling facts about the brain in buying mode, delegates learn […]

The Heart of Sales – Workshop

Effective sales and customer service training is crucial for any business whether you are selling a product or rendering a service – before going out to call on customers or deal with them over the counter. The sales person should have an understanding of accepted sales techniques like relationship selling and consultative or value-added selling. […]

How to sell crazy ideas

How to sell crazy ideas With the world just a click away, the new competitive currency is ideas. Crazy ones. After all, who was crazy enough to think you could sell insurance on the net? Although neuroscience identifies parts of the brain that ‘light up’ during creative moments, perhaps great ideas come from the darkest […]