Psychology of Customer Connection Workshop

This is not your typical customer service training. Based on the ‘psychology of human connection’, this course enables and empowers participants to adapt to varying (internal & external) customer emotions, personality types and needs. Creating the ideal customer experience and desired outcome in all situations. The course is designed and delivered in a way that […]

The Future of Business Success: The Experience Economy Workshop

The Experience Economy is a new economic era in which organisations strategically orchestrate memorable and satisfying experiences to retain and grow customer loyalty, market share and bottom line. This plays a crucial role in surviving and achieving a competitive advantage within industry. This practical workshop looks at roles that staff play in what the Performing […]

Basic Project Management Workshop

Project Management is the application of processes, methods, knowledge, skills and experience to achieve the project objectives. What is a project? A project is temporary in that it has a defined beginning and end, and therefore defined scope and resources. A project is unique in that it is not a routine operation, but a specific […]

The Master Manager Workshop

Effective management is the art of getting the job done while effectively delegating through the people employed to manage teams. A breakdown of either one of these areas can trigger a negative chain reaction with disastrous results. Management is a complex balancing act and most managers wear several hats, simultaneously operating as salesperson, coach, disciplinarian, […]