This is not your typical customer service training. Based on the ‘psychology of human connection’, this course enables and empowers participants to adapt to varying (internal & external) customer emotions, personality types and needs. Creating the ideal customer experience and desired outcome in all situations. The course is designed and delivered in a way that […]
The Experience Economy is a new economic era in which organisations strategically orchestrate memorable and satisfying experiences to retain and grow customer loyalty, market share and bottom line. This plays a crucial role in surviving and achieving a competitive advantage within industry. This practical workshop looks at roles that staff play in what the Performing […]
Project Management is the application of processes, methods, knowledge, skills and experience to achieve the project objectives. What is a project? A project is temporary in that it has a defined beginning and end, and therefore defined scope and resources. A project is unique in that it is not a routine operation, but a specific […]
Effective management is the art of getting the job done while effectively delegating through the people employed to manage teams. A breakdown of either one of these areas can trigger a negative chain reaction with disastrous results. Management is a complex balancing act and most managers wear several hats, simultaneously operating as salesperson, coach, disciplinarian, […]
Learn about practices that enable you to pro-actively manage performance and productivity while maintaining motivation.