Perfect your Telephone Etiquette Workshop

An organisation’s staff members represent the company to the client/customer and the entire public over the telephone. What sort of impression and image are your staff members portraying to the outside world Course objectives: To equip the delegates with the necessary skills and knowledge in order to enhance the professional image of the organisation. Course […]

Dazzling Front Desk/Reception Workshop

The receptionist is the “window of the company” and has one chance at creating the right impressions in person, over the telephone or via e-mail. This workshop will enable participants to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaints handling and generating greater customer satisfaction and loyalty through […]