The receptionist is the “window of the company” and has one chance at creating the right impression in person, over the telephone or via e-mail. This workshop will enable participants to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaint handling and generating greater customer satisfaction and loyalty through […]
MailChimp is a platform for users to create mass eNewsletter campaigns. Communicate directly to your audience via personalised emails that won’t get stuck in the dreaded junk mail folder. Learn how to design and to manage campaigns, create subscriber forms and work with your database. In the workshop you will learn: • Setting up of […]
In the business world emails are used as the main – and in some cases – the only means of written communication. While most of us are happy to write informal emails to friends, the same is not true when writing to colleagues and clients with whom we want to make a good impression. What […]
Talking on the telephone makes some people uncomfortable. This is made worse if they’re using the phone for business purposes. A key to overcoming this discomfort is training on how to handle others telephonically. Developing these necessary skills helps with client relations, business cold-calling scenarios and general phone etiquette. This practical workshop will focus on […]
In the business world emails are used as the main, and in some cases the only, means of written communication. While most of us are happy to write informal emails to friends the same is not true when writing to colleagues and clients with whom we want to make a good impression.