Call Centre Workshop

This workshop is intended for all people who works in the Call Centre-, Customer Service- and Sales Departments. It will equip delegates with the necessary skills like telephone etiquette, handling customer complaints, identify customer needs and closing sales. COURSE CONTENT: Communicate with customers • Answer the call and greet customer • Build rapport with customers […]

Customer Service Excellence – Workshop

This practical workshop will assist employees with all aspects of customer service and delivering an excellent service. COURSE CONTENT: Customer Service Excellence – Vision, Mission and Values – Difference between Customers & Clients – Client Expectations – How to “Wow” the Client – Suppliers and Supply Chain (Stores) – Importance of a Positive Attitude – […]

Psychology of Customer Connection Workshop

This is not your typical customer service training. Based on the ‘psychology of human connection’, this course enables and empowers participants to adapt to varying (internal & external) customer emotions, personality types and needs. Creating the ideal customer experience and desired outcome in all situations. The course is designed and delivered in a way that […]

Customer Service Workshop

Customer Service is an integral part of every business.  It happens in many different formats from in-person to over the telephone to via the internet.  Regardless of how the customer service is delivered, soft skills are needed.  Customer service soft skills are relationship-building skills.  This practical workshop highlights the importance of working through company standards […]

Positive Selling Workshop

Effective sales and customer serve straining is crucial for any business whether you are selling a product or rendering a service – before going out to call on customers or deal with them over the counter.  The sales person should have an understanding of accepted sales techniques like relationship selling and consultative or value-added selling.  […]