Classic Customer Service – Workshop

Customer service is an integral part of every business. It happens in many different formats from in-person, over the telephone and via the internet. Regardless of how the customer service is delivered, soft skills are needed. Customer services soft skills are relationship-building skills. This practical workshops highlights the importance of working through company standards and […]

Client Service Workshop

The purpose of this workshop is to create awareness of the value you bring that goes far beyond your product or service. Client Service is your company’s backbone. Do you know why your clients leave? Why do they stay? How do you create loyalty in a competitive world. Content: • Identifying internal and external clients. […]

Call Centre Workshop

This workshop is intended for all people who works in the Call Centre-, Customer Service- and Sales Departments. It will equip delegates with the necessary skills like telephone etiquette, handling customer complaints, identify customer needs and closing sales. COURSE CONTENT: Communicate with customers • Answer the call and greet customer • Build rapport with customers […]

Customer Service Excellence – Workshop

This practical workshop will assist employees with all aspects of customer service and delivering an excellent service. COURSE CONTENT: Customer Service Excellence – Vision, Mission and Values – Difference between Customers & Clients – Client Expectations – How to “Wow” the Client – Suppliers and Supply Chain (Stores) – Importance of a Positive Attitude – […]

Psychology of Customer Connection Workshop

This is not your typical customer service training. Based on the ‘psychology of human connection’, this course enables and empowers participants to adapt to varying (internal & external) customer emotions, personality types and needs. Creating the ideal customer experience and desired outcome in all situations. The course is designed and delivered in a way that […]