Psychology of Customer Connection Workshop

This is not your typical customer service training. Based on the ‘psychology of human connection’, this course enables and empowers participants to adapt to varying (internal & external) customer emotions, personality types and needs. Creating the ideal customer experience and desired outcome in all situations. The course is designed and delivered in a way that […]

Positive Selling Workshop

Effective sales and customer serve straining is crucial for any business whether you are selling a product or rendering a service – before going out to call on customers or deal with them over the counter. The sales person should have an understanding of accepted sales techniques like relationship selling and consultative or value-added selling. […]

Dealing with Debt Collecting Workshop

The prompt collection of slow paying and overdue accounts in the heart of every business’ survival. In so doing, debt collectors have the difficult task of handling customers, coping with conflict, confrontation, negativity and rudeness. Good methodical debt collecting practices for early recovery often prevents unpleasant experiences.

Customer Service Workshop

Customer Service is an integral part of every business.  It happens in many different formats from in-person to over the telephone to via the internet.  Regardless of how the customer service is delivered, soft skills are needed.  Customer service soft skills are relationship-building skills.  This practical workshop highlights the importance of working through company standards […]