Business Image and Corporate Etiquette Workshop

OBJECTIVES: • To ensure understanding of Business Image: definition, formation, maintenance, what can tarnish the image (e.g. use/abuse of social media), acceptable behaviour in the workplace and examples of codes of conduct • To ensure understanding of Corporate Etiquette: definition, current trends, do’s and don’ts, dress code, e-mail etiquette, social media etiquette, client visits, client […]

Customer Service Workshop

Customer Service is an integral part of every business.  It happens in many different formats from in-person to over the telephone to via the internet.  Regardless of how the customer service is delivered, soft skills are needed.  Customer service soft skills are relationship-building skills.  This practical workshop highlights the importance of working through company standards […]