Debt Collecting with Assertiveness and Conflict Management – Workshop

The prompt collection of overdue accounts is the heart of every successful business. Debt collectors have the difficult task of handling customers, coping with conflict, confrontation, negativity and rudeness. Good methodical debt collecting practices for early recovery often prevent unpleasant experiences. This practical workshop will highlight the importance of debt collecting and why retaining customers […]

Complaint Handling with Conflict Management – Workshop

What is the cost of complaints to business? Complaints dealt with positively win over customers and enhance the survival of the organisation. Complaints are however often handled negatively and poorly with troublesome issues deflecting resources from “real work”. Understanding how to manage complaints efficiently, handle conflict, take responsibility and deal with customers professionally are the […]

Conflict in the Workplace – Webinar

NOTE: THIS WEBINAR WILL BE BROADCASTED LIVE AT TWO DIFFERENT TIMES 2pm – 3pm OR 7pm – 8pm Conflict in the Workplace is unavoidable. This webinar will help you to recognise conflict, understand the nature of conflict and have tools to interact with conflict. The webinar will illustrate the main causes of conflict, how the […]

Office Administration Workshop

Today’s organisations have to meet ever-increasing demands and expectations.  In order to do this, businesses have to ensure that their administrative support team is professional, flexible, proactive and confident in its role.  This practical workshop aims to motivate participants to understand the impact of their work, understand the bigger picture and make a positive difference […]

Managing Employee Absenteeism Workshop

Most companies seem to be losing ground when it comes to employee absenteeism yet the responsibility for managing it has fallen primarily on immediate supervisors. The supervisors are often the only people who are aware that a certain employee is absent.  They are in the best position to understand the circumstances surrounding an individual’s absence […]