Debt Collecting with Assertiveness and Conflict Management – Workshop

The prompt collection of overdue accounts is the heart of every successful business. Debt collectors have the difficult task of handling customers, coping with conflict, confrontation, negativity and rudeness. Good methodical debt collecting practices for early recovery often prevent unpleasant experiences. This practical workshop will highlight the importance of debt collecting and why retaining customers […]

Complaint Handling with Conflict Management – Workshop

What is the cost of complaints to business? Complaints dealt with positively win over customers and enhance the survival of the organisation. Complaints are however often handled negatively and poorly with troublesome issues deflecting resources from “real work”. Understanding how to manage complaints efficiently, handle conflict, take responsibility and deal with customers professionally are the […]

Basic Project Management Workshop

Project Management is the application of processes, methods, knowledge, skills and experience to achieve the project objectives. What is a project? A project is temporary in that it has a defined beginning and end, and therefore defined scope and resources. A project is unique in that it is not a routine operation, but a specific […]

The Master Manager Workshop

Effective management is the art of getting the job done while effectively delegating through the people employed to manage teams. A breakdown of either one of these areas can trigger a negative chain reaction with disastrous results. Management is a complex balancing act and most managers wear several hats, simultaneously operating as salesperson, coach, disciplinarian, […]

Customer Service Workshop

Customer Service is an integral part of every business.  It happens in many different formats from in-person to over the telephone to via the internet.  Regardless of how the customer service is delivered, soft skills are needed.  Customer service soft skills are relationship-building skills.  This practical workshop highlights the importance of working through company standards […]