This course uses a hands-on practical methodology in order to engage participants actively in the learning process. Before each course, participants are encouraged to raise issues that they are facing when using technology in their business by completing a participant profile. During the course, the trainer will act as a facilitator, using interactive learning methods […]
The purpose of the Employment Equity Act is to achieve equity in the workplace by promoting equal opportunity and fair treatment in employment through elimination of unfair discrimination and implementing affirmative action measure.
Effective sales and customer service training is crucial for any business, whether you are selling a product or rendering a service, before going out to call on customers, or dealing with them over the counter. The salesperson should have an understanding of accepted sales techniques like relationship selling and consultative or value-added selling. They should […]
An organisation’s staff members represent the company to the client/customer and the entire public over the telephone. What sort of impression and image are your staff members displaying of the company?
In the early days of the automobile industry, engineers agreed that the steam engine was far more efficient than the petrol engine. But in popular races the steam engine produced so much power that the cars literally fell apart. People then inferred – incorrectly – that petrol engines were better simply because the cars broke […]