Loss Control Measures Workshop

Explain the effect of shrinkage and losses • Shrinkage and losses are explained in relation to the profits of the organisation and their impact on employees. • Ways in which shrinkage and losses occur are explained as applicable to the designated area of responsibility. • The effect of shrinkage and losses on the organization and […]

Basic Project Management Workshop

Project Management is the application of processes, methods, knowledge, skills and experience to achieve the project objectives. What is a project? A project is temporary in that it has a defined beginning and end, and therefore defined scope and resources. A project is unique in that it is not a routine operation, but a specific […]

Supervise Sales Performance Workshop

Course content: • Explain the effect of sales on the Net Profit of the business – Income statements/profit and loss accounts are used to show the effect of sales on the profits of a business. – The effect of reduced Net Profit on employees is explained. – The effect of sales on the organisation and […]

Demonstrate an Understanding of the Target Market Workshop

Course content: • Describe market segmentation and market segmentation processes – The purpose of market segmentation is explained in terms of the division of the market into groupings with similar characteristics, needs, wants and behaviours. – Market segmentation implications are explained in relation to improved marketing efforts. – The potential for segmentation is assessed and […]

Perfect your Telephone Etiquette Workshop

An organisation’s staff members represent the company to the client/customer and the entire public over the telephone. What sort of impression and image are your staff members portraying to the outside world Course objectives: To equip the delegates with the necessary skills and knowledge in order to enhance the professional image of the organisation. Course […]