- 25th January 2018
08:30 - 15:45
Personal Assistants should fully understand the scope of their duties and the attributes required.
By attending this workshop, you will learn more about:
PA Skills, Goals, Objectives and Duties.
Introduction to the Functions of a Personal Assistant
• Daily management
• Scheduling and managing of meetings
• Correspondence and note taking
Relationship Management in the Workplace
• The elements of a relationship
• Dealing with ethical dilemmas
• Etiquette in and around the office
• Maintaining a productive environment
• Confidentiality: Code of Professional Conduct
Key attributes, skills and knowledge for a Personal Assistant
• Communication skills
• Listening skills
• Questioning skills
• Telephone etiquette
• Conflict management
• Diary management
• Document control
Event organiser: Helga Smit on 021 402 4300 or email email@example.com
The BDCE team comprises competent and professional practitioners with extensive experience in Organisational Development and Human Capital Development. They work closely with their clients to ensure an outcome-based approach. Their training programmes have been implemented successfully to a wide variety of clients in numerous industries.
BDCE’s approach is based on adult education principles. Their training is characterised by interaction and participation as opposed to traditional theoretical courses. They customise their programmes to meet their clients’ specific training needs.
They provide workshops as well as accredited training through competent facilitators and their QMS includes accredited assessors and moderators.
Venue: Cape Chamber of Commerce
Venue Phone: 0214024300Address: