The Top-notch Secretary / PA – Workshop

The Top-notch Secretary / PA – Workshop
  • 25th January 2018
    08:30 - 15:45

Personal Assistants should fully understand the scope of their duties and the attributes required.

By attending this workshop, you will learn more about:
PA Skills, Goals, Objectives and Duties.

Course content:

Introduction to the Functions of a Personal Assistant
• Daily management
• Scheduling and managing of meetings
• Correspondence and note taking

Relationship Management in the Workplace
• The elements of a relationship
• Dealing with ethical dilemmas
• Etiquette in and around the office
• Maintaining a productive environment
• Confidentiality: Code of Professional Conduct

Key attributes, skills and knowledge for a Personal Assistant
• Communication skills
• Listening skills
• Questioning skills
• Telephone etiquette
• Conflict management
• Multitasking
• Diary management
• Document control

Event organiser: Helga Smit on 021 402 4300 or email

Speaker profile:
The BDCE team comprises competent and professional practitioners with extensive experience in Organisational Development and Human Capital Development. They work closely with their clients to ensure an outcome-based approach. Their training programmes have been implemented successfully to a wide variety of clients in numerous industries.

BDCE’s approach is based on adult education principles. Their training is characterised by interaction and participation as opposed to traditional theoretical courses. They customise their programmes to meet their clients’ specific training needs.
They provide workshops as well as accredited training through competent facilitators and their QMS includes accredited assessors and moderators.



Venue Phone: 0214024300

33 Martin Hammerschlag Way, Foreshore, Cape Town, Western Cape, 8001, South Africa