Positive Selling Skills – Workshop

Positive Selling Skills – Workshop
  • 16th April 2019
    08:30 - 15:45

Effective sales and customers service training is crucial for any business whether you are selling a product or rendering a service.

The salesperson should have an understanding of accepted sales techniques like relationship selling and consultative or value-added selling. They should also be familiar with the soft skill on dealing with clients and how to move a sale along and wrap up a deal.

By the end of the course, you will have learned how to:
• Implement effective sales techniques (face-to-face, telephonic, etc.)
• Ensuring service excellence and value after sales
• Building sales relationships with new and old customers
• Closing sales deals


Introduction to sales: The role of the sales person

The sales process – Prospecting and Preparation
• Selling in desperate times
• Steps to differentiation

Communication skills in sales – Managing First Impressions
• Body language
• The telephone and email etiquette – a bride not a barrier
• Positive communication
• Must-ask sales questions
• Careful listening
• How to prepare an effective quotation
• Sales database – the key sales advantage

Understanding customer needs and expectations
• Motivating the customer to action
• Negotiating skills
• Problem solving

Selling features and benefits through purpose, value and passion
• The selling equation
• Forming strong relationships
• Traits and trust

Recognising buying signals
• Handling objections effectively
• Closing the sale
• Feedback and follow through

Post mortem
• Effects of losing a sale

Event organiser: Helga Smit on 021 402 4300 or email helga@capechamber.co.za

Speaker profile: VETTA Internationale



Venue Phone: 0214024300

33 Martin Hammerschlag Way, Foreshore, Cape Town, Western Cape, 8001, South Africa