Telephone Skills & Email Correspondence – Workshop

Talking on the telephone makes some people uncomfortable. This is made worse if they are using the phone for business purposes. A key to overcoming this discomfort is training on how to handle other telephonically. Developing these necessary skills helps with client relations, business cold-calling scenarios and general phone etiquette. This practical workshop will focus […]

Operations Management – Workshop

This workshop is intended for all persons who need to develop, implement and evaluate an operational plan. It is ideal for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. COURSE […]

Cutting Edge Selling Skills – Workshop

Successful selling takes place, brain-to brain, not just face-to-face. Brain-savvy encounters make or break your business. 95% of decisions are made unconsciously. Sales professionals, who can read their clients’ signals and intelligently engage their motivational drivers, can build trust and close the deals. Through understanding compelling facts about the brain in buying mode, delegates learn […]

Recruitment and Selection – Workshop

This workshop is intended for all persons who need to recruit and select candidates to fill defined positions. Course content: Planning and preparing for recruitment and selection • Obtain information on the position (vacancy) • Select or design a selection procedure • Confirm the selection procedure as valid • Identify resources and methods needed • […]

Debt Collecting with Assertiveness and Conflict Management – Workshop

The prompt collection of overdue accounts is the heart of every successful business. Debt collectors have the difficult task of handling customers, coping with conflict, confrontation, negativity and rudeness. Good methodical debt collecting practices for early recovery often prevent unpleasant experiences. This practical workshop will highlight the importance of debt collecting and why retaining customers […]