Managing Diversity in the Workplace – Workshop

By attending this workshops you will learn: To improve mutual respect and to curb prejudice, negative attitudes and stereotyping in order to establish a productive multicultural workforce. Course outline: • Introduction to the diversity phenomenon • Understanding diversity in the workplace • Diversity – A South African perspective • Types of diversity • Understanding the […]

Front Desk Reception and Email Correspondence – Workshop

The receptionist is the “window of the company” and has one chance at creating the right impression in person, over the telephone or via e-mail. This workshop will enable participants to increase their effectiveness in projecting a professional image, relationship building, information exchange, active listening, complaint handling and generating greater customer satisfaction and loyalty through […]

The Team Leader – Workshop

As leaders, we are ultimately in the business of inspiring Brains, aren’t we? Leaders who can create an empowering mood and intelligently engage motivational drivers, can build productive relationships. The Cutting Edge Team Leadership Programme enables both new and existing managers, to build their confidence and motivate their people. They will understand how to connect […]

General Office Assistants: Tea Ladies, Cleaners & Messengers – Workshop

Tea Ladies and General Office Assistants play a key role in providing a fundamental service to the company’s customers and staff. Emphasis is placed on the important requirements of this position coupled with motivation, portraying the correct image and attitude. This practical workshop focuses on basic communication skills, stock control, cleaning, time management and problem […]

Productivity Principles – Workshop

The purpose of this workshop is to equip employees with basic productivity principles and the skills to apply these principles in the workplace. 6 M’s of Productivity • Men • Machines • Methodes • Material • Markets • Money Event organiser: Helga Smit on 021 402 4300 or email helga@capechamber.co.za Speaker profile: BDCE