Customer Service Excellence – Workshop

This practical workshop will assist employees with all aspects of customer service and delivering an excellent service. COURSE CONTENT: Customer Service Excellence – Vision, Mission and Values – Difference between Customers & Clients – Client Expectations – How to “Wow” the Client – Suppliers and Supply Chain (Stores) – Importance of a Positive Attitude – […]

Finance for Non-Financial Managers – Workshop

Finance is the language of business. You need to understand it or be labelled as one of the disadvantaged in the business fraternity. There is a quick an easy way to equip yourself in the underlying principles of finance and get yourself acquainted with all the financial jargon and figures presented to you, where it’s […]

Call Centre Workshop

This workshop is intended for all people who works in the Call Centre-, Customer Service- and Sales Departments. It will equip delegates with the necessary skills like telephone etiquette, handling customer complaints, identify customer needs and closing sales. COURSE CONTENT: Communicate with customers • Answer the call and greet customer • Build rapport with customers […]

Take your Exporting to the Next Level – Workshop 2

The ECIC/Cape Chamber of Commerce Western Cape Exporter of the Year Competition’s 28th edition is in 2018. The judges invite any business based in the Western Cape that exports products and/or services to participate. In order to prepare yourself to enter the 2018 competition, the Cape Chamber of Commerce and Industry invites you to pre-register […]

Managing Workplace Relationships – Workshop

Positive interpersonal relationships are the key to creating positive energy in people’s lives. When people experience positive interactions they are elevated, revitalised, enlivened and motivated. Positive relationships also help people perform better in tasks and at work. The performance or an organisation is also enhanced by the presence of positive relationships among its employees. Employees […]