Finance for Non-Financial Managers – Workshop

Finance is the language of business. You need to understand it or be labelled as one of the disadvantaged in the business fraternity. There is a quick an easy way to equip yourself in the underlying principles of finance and get yourself acquainted with all the financial jargon and figures presented to you, where it’s […]

Call Centre Workshop

This workshop is intended for all people who works in the Call Centre-, Customer Service- and Sales Departments. It will equip delegates with the necessary skills like telephone etiquette, handling customer complaints, identify customer needs and closing sales. COURSE CONTENT: Communicate with customers • Answer the call and greet customer • Build rapport with customers […]

Take your Exporting to the Next Level – Workshop 2

The ECIC/Cape Chamber of Commerce Western Cape Exporter of the Year Competition’s 28th edition is in 2018. The judges invite any business based in the Western Cape that exports products and/or services to participate. In order to prepare yourself to enter the 2018 competition, the Cape Chamber of Commerce and Industry invites you to pre-register […]

Telephone Skills & Email Correspondence – Workshop

Talking on the telephone makes some people uncomfortable. This is made worse if they are using the phone for business purposes. A key to overcoming this discomfort is training on how to handle other telephonically. Developing these necessary skills helps with client relations, business cold-calling scenarios and general phone etiquette. This practical workshop will focus […]

Operations Management – Workshop

This workshop is intended for all persons who need to develop, implement and evaluate an operational plan. It is ideal for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. COURSE […]