Authentic Telephone Etiquette – Workshop

An organisation’s staff members represent the company to the client/customer and the entire public over the telephone. What sort of impression and image are your staff members portraying to the outside world? Course objectives: To equip the delegates with the necessary skills and knowledge in order to enhance the professional image of the organisation. Course […]

Effective Office Administration & Minute Taking – Workshop

Today’s organisations have to meet ever-increasing demands and expectations. In order to do this, businesses have to ensure that their administrative support team is professional, flexible, proactive and confident in its role. This practical workshop aims to motivate participants to understand the impact of their work, understand the bigger picture and make a positive difference […]

Project Management Workshop

Project Management- Workshop Do you struggle to manage and plan projects? Why do your projects run over their deadlines? Do you spend enough time in each phase of the project plan? The Purpose of this workshop is to learn how to plan, manage and execute projects. Content: What is project management? Why projects fail? The human […]

Supervisory Skills – Workshop

This workshop is intended for all persons who need to identify responsibilities of a team leader in ensuring that organisational standards are met. The workshop explores the role of the team leader in ensuring that the team meets organisational or required standards. It is intended for junior managers of organisations. Introduction to Supervision • The […]