Excelling as a Supervisor – Workshop

Excelling as a Supervisor – Workshop
  • 19th July 2018
    08:30 - 15:45

The supervisor’s role is to meet management’s demands on one end and the colleagues, customers and union demands on the other.

This practical workshop focuses on the necessity to empower teams through delegation and to communicate effectively through motivation, problem solving an conflict management skills. Successful teams reflect successful leaders.

Learning outcomes:
• The role, function and cross point position of the supervisor
• Types of leadership
• The delegation process
• Problem solving
• Team communication
• Team dynamics and character profiles
• Conflict management
• Dealing with corrective measures
• Staying motivated and ahead of the game

COURSE CONTENT:

Introducing the role
• Understanding the role and function of the supervisor
• The purpose of supervision
• The process of leadership
• Recognising types and styles of leadership

Procedural skills
• The process of delegation
• Effective problem solving
• Working to company standards
• Initiative and the ability to make decisions
• Conducting frequent and effective team meetings

Communication skills
• Active listening, assertiveness an constant feedback
• Managing conflict
• Dealing with criticism and isolation
• Dealing with staff complexities and diversity
• Problem solving
• Meeting customer expectations
• Running effective meetings

Team development
• Motivating teams
• Understanding team dynamics and character profiles
• Team development and rotations
• Building team relationships
• Taking ownership and responsibility
• Taking necessary corrective action
• Following disciplinary procedures

Event organiser: Helga Smit on 021 402 4300 or email helga@capechamber.co.za

Speaker profile: VETTA Communication

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Location

Venue:  

Venue Phone: 0214024300

Address:
33 Martin Hammerschlag Way, Foreshore, Cape Town, Western Cape, 8001, South Africa