Excelling as a Supervisor – Workshop

Excelling as a Supervisor – Workshop
  • 20th February 2018
    08:30 - 15:45

The supervisor’s cross point role needs to meet management’s demands on one end and the team, colleagues, customers and union demands on the other. This practical workshop focuses on the necessity to empower teams through delegation and to communicate effectively through motivation, problem solving and conflict management skills. Successful teams reflect successful leaders.

By the end of this course, you will have learned about:
– The role, function and cross point position of the supervisor
– Types of leadership
– The delegation process
– Problem solving
– Team communication
– Team dynamics and character profiles
– Conflict management
– Dealing with corrective measures
– Staying motivated and ahead of the game

Course content:

Introducing the role
– Understanding the role and function of the supervisor
– The purpose of supervision
– The process of leadership
– Recognising types and styles of leadership

Procedural skills
– The process of delegation
– Effective problem solving; thinking solution not problem
– Working to company standards
– Initiative and the ability to make decision
– Conducting frequent and effective team meetings

Communication skills
– Active listening, assertiveness and constant feedback
– Managing conflict
– Dealing with criticism and isolation
– Dealing with staff complexities and diversity
– Problem solving
– Meeting customer expectations
– Running effective meetings

Team developments
– Motivating teams
– Understanding team dynamics and character profiles
– Team development and rotations
– Building team relationships
– Taking ownership and responsibility
– Taking necessary corrective action
– Following disciplinary procedures

Event organiser: Helga Smit on 021 402 4300 or email helga@capechamber.co.za

Speaker profile: Vetta Communication
VETTA Communication (Pty) Ltd is not just a training company. They area a dynamic company that services specific training and development needs of small, medium and large business – form a wide selection of leading-edge courses and products with a strong focus on experiential value, sustainability and return-on-investment.

Offering over 60 essential courses (accredited and non-accredited) for more than 18 years, they are in the business of maximising and sustaining the value of human resources.

VETTA workshops are all about ensuring lasting solutions.



Venue Phone: 0214024300

33 Martin Hammerschlag Way, Foreshore, Cape Town, Western Cape, 8001, South Africa