Customer Service Excellence – Workshop

Customer Service Excellence – Workshop
  • 16th October 2018
    08:30 - 15:45

This practical workshop will assist employees with all aspects of customer service and delivering an excellent service.

COURSE CONTENT:

Customer Service Excellence
• Vision, Mission and Values
• Difference between Customers & Clients
• Client Expectations
• How to “Wow” the Client
• Suppliers and Supply Chain (Stores)
• Importance of a Positive Attitude
• Handling Conflict
• Handling Complaints

Professional Behaviour and Communication
• Professional Behaviour and Workplace Ethics
• Physical Appearance
• Confidentiality within District Health Service
• Time Management
• Professional Communication

Telephone Etiquette & Manners
• Telephone as first contact
• Telephone aids
• Telephone procedures
• Handling difficult situations
• Security and the telephone
• General telephone etiquette and manners

Event organiser: Helga Smit on 021 402 4300 or email helga@capechamber.co.za

Speaker profile: BDCE

Location

Venue:  

Venue Phone: 0214024300

Address:
33 Martin Hammerschlag Way, Foreshore, Cape Town, Western Cape, 8001, South Africa