Conflict Prevention, Management & Resolution – A Leadership Approach – Workshop

Conflict Prevention, Management & Resolution – A Leadership Approach – Workshop
  • 20th June 2019
    08:30 - 15:45

How to build trust if you say NO
Getting past NO to YES

Course objective:
• To help participants understand that trust is a business imperative and the development of skills to build trustworthy relations in the workplace
• To provide participants with an understanding of the conflict resolution process and to equip them with the skills to both “self-mediate” their own conflict at work and conflicts involving others
• To equip participants with the skills needed to conduct “difficult conversations” (e.g. performance discussions; grievances and interpersonal conflict) in a productive way
• To apply basic conflict management skills
• To understand the difference between a competing and collaborative approach

Course content:
• Conflict: understanding the sources and dynamics of conflict
• Self-assessment: preferred conflict style
• Constructive vs destructive conflict
• Approaches to conflict: five different styles
• How to get to collaboration and problem-solving
• Choosing an appropriate approach
• Dealing with difficult conversations
• Understanding CPR challenges (content, process and relationships)
• Dealing with difficult people
• Breaking deadlock
• Understanding te conflict path
• Conflict moderators and aggravators
• From an adversarial approach to mutual gains

Event organiser: Helga Smit on 021 402 4300 or email

Speaker profile: Maserumule Consulting

No refunds for cancellations or no shows within 48 hours of the event.

Don't want to book online? Call us on 021 402 4300.

Member tickets are for paid-up members of the Chamber, and not just registered users of the website.

The Chamber reserves the Right of Admission.

Price Qty*
Members R1,110.00 (ZAR)*  
Non-members R1,715.00 (ZAR)*  

* price includes taxes

Please note that ticket prices include VAT.



Venue Phone: 0214024300

33 Martin Hammerschlag Way, Foreshore, Cape Town, Western Cape, 8001, South Africa