Client Service Workshop

Client Service Workshop
  • 28th May 2018
    08:30 - 15:30

The purpose of this workshop is to create awareness of the value you bring that goes far beyond your product or service.

Client Service is your company’s backbone. Do you know why your clients leave? Why do they stay? How do you create loyalty in a competitive world.

Content:
• Identifying internal and external clients.
• What is client service?
• How do our clients perceive us?
• Changing attitudes and perceptions.
• Consistency and professional communication.
• How do we measure client service?
• Loyalty – retaining clients.
• Creating “sticky factors”.

Outcomes:
• Create and strengthen your brand.
• Acknowledge the value chain of your company.
• Identify clients’ needs and expectations.
• Build and create loyalty through ‘memory moments’.
• Use professional communications to enhance client service.

Speaker Profile:
Hanrie Fridjhon (Hill) believes that the most important goal of training is to create awareness. She has a Masters of Philosophy in Management Coaching, a Degree in Art Education and is an assessor, moderator and Enneagram coach. Hanrie has over 21 years business experience.

No refunds for cancellations or no shows within 48 hours of the event.

Don't want to book online? Call us on 021 402 4300.

Member tickets are for paid-up members of the Chamber, and not just registered users of the website.

The Chamber reserves the Right of Admission.

Price Qty*
Members R1,110.00 (ZAR)*  
Non-members R1,715.00 (ZAR)*  

* price includes taxes

Please note that ticket prices include VAT.


Location

Venue:  

Address:
Conference Room, 88 Mondeor Road, Somerset West, Cape Town, Western Cape, 8001, South Africa