Client Service – Workshop

Client Service – Workshop
  • 16th May 2019
    08:30 - 15:45

Client Service is a company’s backbone.

Do you know:
• Why your clients leave?
• Why you clients stay?
• How to create loyalty in a competitive world?

The purpose of this workshop is to create awareness of the value you bring that goes far beyond your product or service.

On completion of this course, you will be able to:
• Create and strengthen your brand
• Acknowledge the value chain of your company
• Identify client’s needs and expectations
• Build and create loyalty through “memory moments”
• Use professional communication to enhance client service

Course content:
• Identify internal and external clients
• What is client service?
• How do our clients perceive us?
• Changing attitudes and perceptions
• Consistency and professional communication
• How do we measure client service?
• Loyalty – retaining clients
• Creating “sticky factors”

Event organiser: Helga Smit on 021 402 4300 or email helga@capechamber.co.za

Speaker profile: Hanrie Fridjhon, Pro-Active Communications

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Location

Venue:  

Venue Phone: 0214024300

Address:
33 Martin Hammerschlag Way, Foreshore, Cape Town, Western Cape, 8001, South Africa